Policies & Information
Policies & Information
Below you’ll find important information about our policies and more.
INSURANCE & BILLING
We are a cash pay practice and are out of network with all insurances. Payment is due in full at the time of service.
We provide a Superbill (a detailed receipt) that can be submitted to insurance for reimbursement. Feel free to ask us questions about the process. We are here to help! Here are links to reimbursement forms/procedures for the more common insurance plans:
Aetna: Health Reimbursement Claim Form
Cigna: Reimbursement Medical Claim Form
Providence: Member Forms
Regence: Direct Member Reimbursement Form
United: Medical Claim Form
MODA: Claim Forms
CANCELLATION POLICY
We understand that schedules can change. However, missed appointments or cancellations made with less than one week’s notice are subject to the full appointment fee, and refunds cannot be provided.
INCLEMENT WEATHER
We will send an update on the portal if clinic has to be virtual only.
AFTER HOURS & EMERGENCIES
For established patients, we do not provide 24/7 care and ask you to go to the emergency room in an event of an emergency.
If it is not an emergency, please reach out through the patient portal.
COURT & LEGAL PROCEEDINGS
Dr. Joy is a seasoned expert witness with over a decade of experience in court proceedings. Please email court@orchidpediatrics.com if you would like to inquire about these services.
Get to Know Me
Sign up to receive our e-Newsletter.
Phone
(503) 208-4007
team@orchidpediatrics.com
Fax
(888) 334-4845
Office Location
4850 SW Scholls Ferry Rd.
Suite 301
Portland, OR 97225
