We collect the following:

• contact information such as name, email address, mailing address, and phone number
• age or date of birth
• unique identifiers such as username, account number, and password
• preferences information such as preferred first name and the types of emails you’d like to receive from us
• health or medical information (such a health symptoms, health conditions and medications), but only through HIPAA-compliant software plugins
• debit and credit card information
• your device location

We use the personal information we collect in the following ways:

• communicate your health information, or the health information of someone you are caring for, to health care providers treating you or the other person
• communicate to you the health information of others you are authorized to act on behalf of
• help you process prescription refills or medical bills
• send you requested product or Service information
• respond to customer service requests
• administer your account
• to process insurance claims
• send you newsletters, voice messages, text messages or email communications
• respond to your questions and concerns
• improve our Site and for our own marketing efforts
• conduct internal quality improvement or business analysis
• customize your experience on the Site, including the display of location-based information that’s relevant to your care and how to find care
• de-identify the information in accordance with HIPAA and/or other applicable law
• for legal and compliance purposes, including any legal claims between us
• as may be allowed under applicable law
• for information security purposes, including to investigate, respond to, remediate, and protect the Site or Services from information security incidents

When you provide us with personal information about dependents and family members, we will only use this information for the specific reason for which it is provided. Any personal information you provide us when seeking health insurance or coverage is a voluntary submission of that information under applicable law.

We may also disclose your personal information to third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use your personal information they receive from us for any other purpose.

These services include:

• payment processing
• pharmacists
• educational facilities
• appointed advocates (with a release of information)
• state agencies (with a release of information)
• providing customer service
• sending marketing communications
• fulfilling subscription services
• conducting research and analysis
• providing software infrastructure

We may also disclose your personal information:

• as required by law, such as to comply with a subpoena, or similar legal process
• as described in our HIPAA privacy notices for protected health information
• when we believe in good faith that disclosure is necessary to protect our rights, protect you or others safety from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to lawful request by public authorities (including to meet national security or law enforcement requirements)
• to protect the security and reliability of the Site
• if Orchid Pediatrics is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
• to any other third party with your prior consent to do so
• to entities to carry out business planning and development and business management and general administrative activities, such as to provide, maintain and personalize our sites and services, and to communicate with you

In addition to web logs, described below, Orchid Pediatrics uses information on Site activity, such as how many people visit the Site, the web pages or mobile screens they visit, and where they come from. This information is collected in the aggregate, in that this information is not personally identifiable. This information helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

Like many websites, we use “cookies,” pixels, or other automatic tracking technologies to collect information. Cookies are alphanumeric identifiers in the form of data files that are inserted and stored by your web browser on your computer’s hard drive. Through cookies or similar tracking technologies, we collect usage information like activity data, IP address, the website you came from before visiting the Site or Services, browser type and setting, time/date, language preferences, and device information (device ID, unique device identifiers, crash data).You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being set. Most Internet browsers will allow you to block cookies from being stored on your computer and to delete cookies stored on your computer. However, if you choose to eliminate cookies, the functionality of the Site or Services may be impaired.

Comments or questions sent to us using email or secure messaging forms will be shared with Orchid Pediatrics staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

Some of our Services such as our automated appointment selection interact directly with other Orchid Pediatrics data systems.

When you use a Service on the secure section of the Site to interact directly with Orchid Pediatrics health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

You can request to view and correct personal information from the Site or Service. Such requests may be submitted using the contact information in the “Contact” section below.

If your personal information changes, you have can update or request deletion of information, or if you believe a third party has provided us with your personal information and you would like to request that it be edited or removed, please use the contact information in the “Contact” section below. We will respond to all requests within 30 days.

State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. We will consider all requests and, if we deny your request, we will notify you in writing. Federal law requires us to agree to your request to restrict disclosures to a health plan or insurer relating to specific health care services, if you have paid for those services in full. The law does not, however, require us to restrict any disclosures we think are important for treatment purposes.

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction, taking into due account the risks involved in the processing and the nature of the information. However, no website, application, Internet, or email transmission is ever fully secure or error free, and we do not guarantee the security of any information.

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction, taking into due account the risks involved in the processing and the nature of the information. However, no website, application, Internet, or email transmission is ever fully secure or error free, and we do not guarantee the security of any information.

We may make changes to this privacy policy from time to time. We will post any changes here, and such changes will become effective when they are posted. Your continued use of the Site or our Services, or your interaction with us following the posting of any changes will mean you consent to those changes.

Please contact us by phone at (503) 208-4007 or by mail at 522 W. Riverside Ave., Suite 5415, Spokane, WA 99201.